Most item in our store are made to order, just for you. That means nothing sits in a warehouse — when you place an order, it goes into production, gets printed or embroidered, and then ships out. Here's what to expect along the way.

Production Time

Because products are made to order, your item needs to be produced before it ships. Production typically takes 2–5 business days, though this can be longer during high-volume periods (like holidays or new drops).

Shipping Time & Estimates

Once production is complete, shipping typically takes 3–7 business days for orders within the US and Canada. Altogether, most orders arrive within 1–2 weeks of being placed.

A delivery estimate specific to your items and address is shown at checkout before you complete your order. This estimate accounts for both production and shipping time. Please note that estimates are our best prediction, not a guarantee — occasional courier delays, weather events, or high order volume can add time.

Shipping Costs

Shipping is calculated at checkout based on your location and the items in your cart. We may sometimes offer promotions to adjust the shipping costs.

Where We Ship From

We produce and ship from multiple fulfilment facilities. Your order will be produced at the facility best suited for your items and location — usually the one closest to you, which keeps shipping fast.

Because of this, if you order multiple items, they may ship separately in different packages from different facilities, and may arrive on different days. Don't worry — the rest of your order is on its way! You'll receive tracking for each shipment.

Tracking

You'll receive a confirmation email when your order is placed, and a shipping notification with a tracking link once each package ships. You can check the status of your order anytime using that link.

Address Changes & Cancellations

Since items are made to order, you can edit your shipping address or cancel your order any time before it enters production using the link in your order confirmation email. Once production starts, we're unable to change the address or cancel the order.

If your package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment (reshipping fees may apply).

International Orders, Duties & Taxes

Depending on your location, your order may be subject to import duties, customs fees, or taxes charged by your country. These are set by your local customs authority, are not included in our prices or shipping charges, and are the responsibility of the customer.

Lost, Stuck, or Damaged Packages

If your tracking hasn't updated in more than 7 days, your order seems lost, or it arrives damaged, contact us at help@jakkuh.shop and we'll make it right. For damaged items, please include a photo — it helps us resolve things faster. You have 30 days from delivery to report any issues, per our Refund Policy.

Questions?

Reach us anytime at help@jakkuh.shop or through our contact page.